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How can we help?

Start with these common fixes, or contact the team with the account and page affected.

I cannot verify my email

Check the email address and spam folder. Use Resend code when the countdown finishes, then enter the latest code. Use Change email to correct the address without re-entering the other signup details.

My pairing code expired

Choose Generate new code in Getting Started. Use the new code in the installer before its expiry. An expired code cannot complete pairing.

My data looks old or incomplete

Check the selected account, date range, connector status and last successful sync. A report still being prepared is not evidence of zero sales.

An upload failed

Review the listing's required fields and connection status. If a submission may already have reached Meesho, check its catalogue status before trying again to avoid duplicate uploads.

Contact support

Include your registered email, store name, the page affected and a screenshot with sensitive information hidden. Never send your password, OTP or saved session files.

Email support