1. Your agreement with Carbon X
These terms govern access to Carbon X, its desktop connector, browser extension and related seller tools, provided by CARBONX AI PVT. LTD. at the address above. You must be at least 18, legally able to enter this agreement, and authorized to act for any business whose workspace you use. Each user must acknowledge the applicable version; creating an account for a business does not give permission to access somebody else's marketplace account.
These terms take effect on 11 October 2026 and are presented for your affirmative acknowledgement.
2. What the service does
Carbon X helps sellers organize marketplace data, reconcile payments, estimate profitability, manage catalog information and prepare listings. Available tools, limits, prices and paid access periods are shown in the relevant plan or checkout. Carbon X is an independent service, not Meesho, and does not imply Meesho's sponsorship or endorsement.
Estimates, research, recommendations and AI-generated content can be incomplete or wrong. They are not guarantees of sales, profit, settlement, marketplace approval or tax outcomes, and are not professional accounting, tax or legal advice. Review material decisions against marketplace records and your own costs.
3. Accounts and authorized access
Provide accurate account information, safeguard access and grant team members only the permissions they need. Notify us promptly of suspected unauthorized use. You are responsible for actions you authorize and for ensuring that your use complies with marketplace rules and applicable law; this does not excuse failures for which Carbon X is legally responsible.
Connect only marketplace accounts you own or are authorized to operate. Connection authorization is separate from accepting these terms. The connector needs an available computer, network and valid marketplace session. OTP, CAPTCHA and security approvals require your participation; the service does not promise to bypass them. You may stop local collection or disconnect the account through the available connection controls.
4. Business data and privacy
You retain your rights in the information and content you provide. You authorize Carbon X to process it as necessary to deliver the tools you request, provide support, maintain security and meet legal obligations. You must have the authority to provide that information, including personal data contained in seller records.
We process account and contact details, authorized marketplace records, product content, payment and subscription records, and technical or security logs to provide the service, support users and protect accounts. We may use service providers for hosting, communications, payments and AI processing as needed for the feature you request. These terms do not authorize unrelated marketing, public disclosure of private seller data or unrestricted AI training. Requests concerning access, correction, export, withdrawal of consent or deletion may be sent to support@carbonx-ai.com. We will verify authority before acting and apply any legally required retention or restrictions. Separate consent will be requested where required.
5. Listings, AI output and intellectual property
Review product names, descriptions, images, prices, taxes, claims, categories and attributes before submitting a listing. Confirm that you have the necessary rights and that the product is lawful and compliant. Do not upload counterfeit products, infringing material, false claims or content that unlawfully uses another seller's or brand's intellectual property.
Automated submission is permitted only within the workflow you authorize. AI output may resemble other content and is not guaranteed to be unique or free of third-party rights. Rights in your input remain yours; Carbon X retains rights in its software, branding and underlying tools. No rights to third-party marketplace content are granted by these terms.
6. Plans, payment and cancellation
Eligible new accounts may use the 14-day trial offered at signup. The plan price, taxes, billing interval and access period will be disclosed before payment. Where you expressly authorize a recurring payment at checkout, your subscription renews automatically at the disclosed interval until you cancel. Accepting these terms alone does not create a payment mandate. Prepaid purchases and trials without a separately authorized recurring mandate do not automatically become recurring subscriptions. Renewal notices and payment authorization will follow applicable requirements.
You may cancel any authorized future renewal without a cancellation fee and retain access through the end of the paid period. We do not routinely provide change-of-mind refunds or prorated refunds for unused days. We will investigate duplicate charges, incorrect charges and substantial failure to provide the purchased service, and provide an appropriate refund where justified or required by law. Nothing in this policy limits mandatory rights or remedies.
Cancel a future renewal before its scheduled charge through the available subscription controls or contact support@carbonx-ai.com. Cancellation stops future renewals and does not ordinarily refund an already paid period. Approved refunds will be processed within 4-5 business days after approval; bank or payment-provider credit times may be additional. Material price changes will be disclosed before a subsequent purchase or renewal and will not apply retroactively to an already paid period.
7. Acceptable use
Do not access other users' data without authority, share stolen credentials, introduce malicious software, evade security controls, overload the service, use it for fraud or unlawful activities, or resell access without permission. Lawful interoperability and other non-excludable rights remain unaffected.
We may investigate suspected misuse and proportionately restrict access where reasonably necessary to protect users, security or legal compliance. Where safe and practicable, we will explain the restriction and provide a way to contact support. An allegation of misuse does not automatically justify retaining payments contrary to applicable law.
8. Availability, accuracy and third parties
Marketplace changes, source errors, delayed reports, connectivity and device availability can affect sync and calculations. Missing evidence must not be taken as proof of no charges or no activity. Verify important financial and inventory decisions against source records and retain independent copies of records your business is required to keep.
We will use reasonable care in providing the service, but do not promise uninterrupted or error-free operation or outcomes controlled by marketplaces or other third parties. Planned material changes should be communicated where practicable. These statements do not exclude express commitments made at purchase or rights that cannot lawfully be excluded.
9. Responsibility and liability
Carbon X is responsible for performing its obligations with reasonable care. You are responsible for the information, product claims, tax classifications and actions you authorize. Neither marketplace approval nor commercial results are guaranteed. Responsibility for a claim will be assessed under this agreement and applicable law; an estimate or third-party failure does not remove responsibility for our own legally actionable conduct.
Nothing in these terms excludes responsibility for fraud or wilful misconduct, or limits any liability, statutory consumer right, data-protection right or remedy that cannot lawfully be excluded or limited.
10. Ending use and account closure
You may stop using the service and request account closure through the published support channel. Closing Carbon X does not close a marketplace account. Cancellation, paid access and refunds follow the approved payment policy and applicable law.
Standard report and business-data exports are available only while your membership remains active, including the remainder of an already paid period after renewal cancellation. Request and download these exports before membership expires. After requesting account closure, you have 30 days to request an export while your membership remains active. This membership restriction does not apply to requests we must fulfil under applicable data-protection law, or remove export commitments already accepted under an earlier version of these terms. We will delete active account data within the following 30 days, subject to lawful retention obligations. Residual backup copies will expire within 90 days after active deletion and will not be used for ordinary business processing. Records required for tax, accounting, fraud prevention, legal claims or other legal obligations will be retained separately for the applicable period, with restricted access. Account closure does not remove obligations or rights that accrued beforehand.
11. Complaints and disputes
For support, refund, privacy or grievance requests, contact Gurjas Singh, Director, at support@carbonx-ai.com or the operator address above. Include sufficient account information to identify your request, but do not send passwords, OTPs or payment credentials. We will acknowledge and handle complaints within applicable legal timelines.
Indian law governs this agreement. Disputes may be brought before the courts, consumer commissions, regulators or other forums with jurisdiction under applicable law. Nothing here restricts a mandatory right to a particular forum or remedy.
12. Changes and acknowledgement
Material changes will be presented with a new version and effective date for acknowledgement. We will retain evidence of the exact version accepted, the account, the relevant workspace and the server-recorded acceptance time. Acceptance is an affirmative action, not a preselected checkbox or an assumption based only on browsing.
If you decline revised terms, contact support to discuss cancellation, export and any rights relating to your existing paid period. New terms must not silently rewrite obligations for earlier transactions. If a clause is unenforceable, the remaining provisions apply only to the extent permitted by law.